Who insures you against your insurance company? I paid for insurance against hazards like theft, water damage, tree limb fall, a toilet seat crashing through the roof. If I had enough money, I could insure against earthquake. I’d be paying big premiums for protection against an infrequent, but potentially very damaging event. I shoulda been a risk analyst.
Who insures against the risk of the insurance company itself? Who knew Safeco/Liberty Mutual would dispossess me? I could never have foreseen myself without the only home I’d ever known. My major concern when the tree limb fell on my home was not becoming homeless, but I am homeless nevertheless. Why am I homeless indoors? Because I should have bought insurance against the hazard of my insurance company. I don’t know who sells it. Do you?
I’m afraid to write that Vince Paglia, the president of Protech Construction, the contractor who lied to my face, stole my home, stole $80+K, and claimed he didn’t know me, is about to be cited by the Contractors State License Board. He may lose his license if he doesn’t pay me what he owes.
I’m afraid to write that Kent Stiles, the claims adjuster who works for Safeco/Liberty Mutual, has not yet been stopped. He has kept my claim file in suspense for a year. No matter who I speak to at Safeco/Liberty Mutual, no matter how many times I tell the story of how Stiles has falsified documents, lied to me, manipulated numbers, I get sent right back to him for resolution. Makes no sense. I am very concerned about customers of this insurance company. They have too many complaints, always said to lowball all estimates, poor general customer service, and the slowest response rates in Christdom.
I am afraid no longer. Funny how that writing what you fear works.
On 6 March 2018, Kent Stiles paid Vince Paglia $80K+ for services not provided at this site, for materials not installed at this site. Over the course of this claim, Vince Paglia was paid with 7 checks. I have an itemized statement for only one check, the last one collected over my objections that the document was false. I requested the prior statements, but neither Stiles nor Paglia will provide them, opting to ignore me and my complaints and their blatant fraud.
Avoid Safeco Insurance and Protech Construction. I don’t know who is running this company that owes a fiduciary responsibility to clients, but anyone dealing with these companies should find alternatives as quickly as possible.
I had to take a break from thinking about Safeco and Protech. It is bizarre to me that I am having such a weird experience with an agency I am supposed to trust(?) to do the right thing because I have faithfully paid my premiums to Safeco since 2011.
I received a letter from Cheryl Flaherty, Consumer Affairs Manager for Safeco/Liberty Mutual. “We have conducted a thorough investigation and have determined that your allegations are unfounded and of no merit. We request that you cease and desist from any further comments or allegations related to any employee of Safeco Insurance/Liberty Mutual Insurance Company that was involved in the adjustment of your claim.”
Now, cease and desist raises my hackles. Cease and desist is usually a legal demand. Coming from a Consumer Affairs Manager, it reads like a threat. Cease and desist, or what? What about this thorough investigation? How could it be thorough if you never spoke with me?
Flaherty goes on: “Please be aware that as of the date of this letter (21 February 2019), First National Insurance Company of America/Safeco Insurance will only respond to issues related specifically to your claim and specifically only to new information related to the adjustment of the claim.”
For the past year, I have been doing nothing but attempting to get questions answered about my claim. It has been an exercise in futility as the only person apparently qualified to work my claim, the man who refuses to answer my questions, is the same man who orchestrated grand theft. I cannot understand how and why this nightmare experience continues.
All of the questions I had about why it took 19 days to get a response to my initial report of the damage to my home caused by a tree that fell during high winds; about why proper plans were never drawn for the rebuilding of my home; about why the contractor, Protech, was paid for goods and services not provided or in evidence on this toft.
Today, as a birthday present to me and in compliance with Flaherty’s instructions, I sent a request for the itemized statements or invoices submitted by Protech to Safeco for payment. I have one statement and it is for the items that do not exist here but for which Safeco paid Protech in excess of $80K. This was the last payment. Six others preceded it. I should have those itemized statements, doncha think?
If you have an insurance policy with Safeco Insurance, you should look for another provider. There is something terribly wrong with a company that is supposed to have the consumer’s trust but won’t answer questions, lies to your face, bullies you, and destroys your home with no consequences.
The low premiums lure you in. Just don’t file a claim. It took 19 days to get a response from Safeco after a huge tree fell on my home. Good thing my home was made of old, hard walnut wood, else I might be dead now.
Finally, an adjuster responded, sent an appraiser to assess the damage. He couldn’t make a full assessment because he could not see the inner workings of the house, the beams and such, so he called for an engineer. The engineer assessed the damages as being confined to my bedroom. No other rooms were involved and no damage was done to my workshop at the rear of the property. The amount needed to repair my home was set at $48K, detailed in a dated engineering report (Donan Engineering) with an expiry date of March 2018.
How did my bill come to $430K? Come back tomorrow and I’ll tell you.
Safeco/Liberty Mutual (avoid them) claims adjuster Kent Stiles will not provide the superseding document to an engineering report in my claim file. That report stated that only the bedroom of my home was in need of repair, and the check was cut for $48K to settle the claim.
Kent Stiles claims I have received all the documentation to which I am entitled, but I contend that if the first engineering report is in the file, why wouldn’t the superseding document be in the file?
Kent Stiles has had cooperation from many people in the claims department. The team that he is a part of is corrupted. He restricted access to my claim file for a slap year. Still, I won’t stop pressing this issue, telling my story, mentioning his name until I get his license pulled.
I have contacted the CEOs of both Safeco and Liberty Mutual. Contacted the CFO of Liberty Mutual as they own Safeco. No response.
Lately, I’ve taken to reporting the crime on their fraud email,
email@example.com. After my first contact, they had a member of the Presidential Service Team call me. She is the same witch who has been helping Kent Stiles cover up his thievery. So, I wrote them again, gave them a list of individuals involved, asked them to have those on the list never contact me again. The Presidential Service Team is supposed to assist clients to resolve issues with their adjusters, but they help the adjusters unless I’ve just had the misfortune to get hooked up with all the crooks at Safeco. I wrote a third time to give more detail about Stiles’ questionable handling of my claim. At this moment, there has been no response.