AS · Bad Faith · Insurance · observations · trauma

Safeco Bad Faith, Take Two

After nearly 2 years, after receiving an estimate of 3 months to complete the job of rebuilding my home, Safeco is forcing me into a still incomplete house. They do not respond to any of my significant questions; they continue to act with bad faith.

I had a question about the building code that requires me to have 6 fires sprinklers in an 800 sq ft house. Since 2011, all new construction of residential housing must include fire sprinklers, but the specification of the number of sprinklers remains a mystery. I also wanted to know who is responsible for paying for the damage if said sprinklers malfunction. Have been told my contractor is on the hook. The smoke detector was set off by steam from the shower. The smoke detector and fire  alarm were set off by my turning on the heater before it has been burned out. Any minute now, I expect to be inundated by these sprinklers. This is the most anxiety producing house I have ever been forced to live in. I mean, steam set off the smoke/carbon monoxide alarm. I was told steam would not do that. But it did. I was standing here, in a panic, when it happened. These people specialize in gaslighting.

Safeco Insurance is showing me they are of dubious quality. To stop communicating with a paying customer, in the middle of a claim? To have sent me into an incomplete house, no utilities, no services, no appliances, this is professional insurance company behavior? Rusty Beck, a representative from Safeco who called me to tell me I was lying about having been sent into a house with no utilities by their adjuster, told me such behavior would be grounds for losing a license. Funny, but Kent Stiles, the supervisor to whom my adjuster, Nahal Mazandarani allegedly answers to, would not confirm or deny what the procedure is regarding sending customers into homes that are not ready for occupancy.

Whatever you do, do not insure with Safeco.

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